Withdraw Forms

What it does

Sets the admin fee on player withdrawals, to a bank or an e-wallet alike. The fee is taken off what the player receives. With Charge fee switched off, no fee is charged; players can still withdraw.

The minimum and maximum a player can withdraw are not set here. They are set on each gateway, in Payment Gateway -> Edit gateway policy -> Withdrawal Limits.

Where to find it

Transaction -> Payment Setup -> Withdraw Forms

Common tasks

1. Set the admin fee as a fixed amount or a percentage.
2. Leave Charge fee switched on to charge it, or switch it off to charge no fee.
3. Save - the change applies to the next withdrawal request.

Payout gate

The Payout gate card, below the auto withdraw card, sets the checks every withdrawal and every manual deposit is judged against. Each check passes, fails, or could not be read. Only a hard check holds a payout; the others are evidence, shown to whoever approves it. An API key (MCP access) can approve a withdrawal or a manual deposit only when the gate passes it, and Auto Withdraw pays only when every check passes. You can still approve a held payout yourself.

• Cap per withdraw and Cap per day (all players) - the largest withdrawal, and the day’s total of withdrawals approved through the gate. Until both are set, no withdrawal passes.
• Cap per manual deposit - the largest manual deposit a key may credit. Until it is set, no manual deposit passes.
• Balance tolerance - how far the player’s balance may drift from what your records explain.
• Turnover multiple of deposits - how many times the deposits since the last payout must be wagered.
• Payout multiple of lifetime deposits - how many times lifetime deposits the player may withdraw in total.
• Accounts on one device that make a ring - how many accounts on one device count as a ring.
• Hours after a bonus release - a payout this soon after a bonus was released is flagged as evidence, and Auto Withdraw leaves it for you or your AI operator.
• Categories that skip the wait after a bonus release - choose the game categories whose play skips that wait. A withdrawal skips it, from a few minutes after the release, only if every round since the last deposit or the bonus grant is in a selected category. Games that can be hedged, such as live baccarat, roulette, crash and sports, never qualify, whatever you select. Left empty, nothing skips the wait. This setting controls only this wait: the instant payout for clean play stays real slot games only, and live tables go to review.
• Slip age (hours) - how old a deposit slip may be.

The agent owner can change these, and so can staff whose role has Change the payout gate, from the panel. An API key cannot.