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Agent Admin Guide

Lucky Wheel

What it does

Section titled “What it does”

The Wheel is where players spend their coins. You have one wheel for your brand: you set what a spin costs and how often a player may spin, then build the prize segments it can land on. This screen is the sink that balances the coins missions hand out.

Where to find it

Section titled “Where to find it”

Promotions & Rewards -> Lucky Wheel -> Lucky Wheel

Common tasks

Section titled “Common tasks”
  1. Set the wheel settings - spin cost, daily spin limit and wagering multiplier. When your prizes are ready, switch the wheel on and give it a budget on Loyalty Program.
  2. Under Segments, click Add Segment to create a prize slice.
  3. Give it a name and pick its prize type — Balance or Gift (see below).
  4. Set its weight (the odds) and an order, and optionally an image.
  5. Save. The segment list shows each slice’s computed win chance as a percentage, so you can see the odds at a glance.

Wheel settings

Section titled “Wheel settings”
  • Spin cost (coins) — the coins debited from the player for each spin. 0 makes spins free.
  • Max spins per day — the per-player daily cap. Leave blank for unlimited.
  • Wagering multiplier - how many times a player must wager a Balance prize before it can be withdrawn. 1 means wager it once.

The wheel’s on/off switch and its budget are on Loyalty Program. The wheel is live for players only while the Program and Lucky Wheel switches there are both on; with either off, it is hidden from players. Its prizes count against the one program budget it shares with the Coin Shop, and a budget of 0 pays nothing.

Segment fields

Section titled “Segment fields”
  • Prize Type decides what a win pays out:
    • Balance — grants a linked bonus for its value. This is turnover-locked credit, not withdrawable cash — the player must wager it before it releases. Choose which bonus it grants.
    • Gift — an operator-fulfilled prize with limited stock. Each win joins the redemption queue on the Economy screen and decrements the stock; once stock hits zero the segment still spins but stops paying out.
  • Value — for a Balance prize, the bonus amount granted; for a Gift, the display value shown to players.
  • Weight — the relative odds this segment wins; 1 is equal odds, higher weights win more often. The panel turns the weights into a percentage per segment.
  • Stock — Gift only. The number available; leave blank for unlimited.
  • Win Celebration — how big a deal the player’s win looks. Automatic is the old behaviour: the full-screen takeover plays only when this is the single highest-value prize on the wheel, upgrading to “JACKPOT!!!” when it’s worth at least twice the runner-up. Pick a specific setting to stop guessing — None keeps it to the small pop-up over the wheel, Big Win and Jackpot always play the full-screen takeover with that title.
  • Order and Status control where the segment sits and whether it’s in play.
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