Birthday Requests

What it does

Lists every player who asked for the Birthday Bonus, with what they had when they claimed and whether their birthday still stands. Approving a request pays the bonus. Rejecting one pays nothing.

A birthday bonus is never paid on its own. It takes a player’s claim and a staff decision.

Where to find it

Promotions & Rewards -> Promotion -> Birthday Requests

The account owner sees this page. Other staff see it once the owner ticks Birthday Requests on their role under Roles.

How a request gets here

You create a promotion with Type set to Birthday (staff-approved) - see Promotion Settings.
The player adds their birthday to their profile.
Staff check the birthday against the player’s ID and mark it verified on the player’s profile.
During their birthday month the player opens their Bonus page and taps Claim.
The request appears here as Pending.

A player can claim only when every condition holds. The promotion’s rules - membership, deposits and level - are judged at that moment and are not judged again when you approve. Only the birthday is checked again: it must still be set, verified and in the month the player claimed in.

What each row shows

Birthday verified - staff checked the birthday against an ID. A birthday the player typed in is not enough.
Member for X of Y days when claimed - how long the player had been registered when they claimed, against the promotion’s minimum.
Deposited X of Y when claimed - completed deposits the player had made inside the birthday month when they claimed.
Promotion not running - shown in red when the birthday promotion has been switched off, deleted or is outside its dates. The request cannot be approved until the promotion runs again. Switch it back on, or reject the request with a reason.

The birthday chip is green when the birthday is verified and red when it is missing, not verified or was corrected to another month. A request with a red chip cannot be approved until it is green. The membership and deposit chips are grey: they record what the player had when they claimed, and do not hold an approval back. A decided request shows only the grey chips.

Approving

Check the birthday chip is green.
Click Approve and confirm.

The bonus is credited to the player straight away and is paid from your agent balance. The player must wager the amount shown under Turnover Required before they can withdraw.

If your agent balance cannot cover the bonus, the approval is refused and the request stays Pending. Top up and approve again.

A request claimed inside the birthday month can still be approved after the month ends.

An approval is also refused when the player’s account has been suspended or blocked, or when Fraud Management blocks bonuses for the player. A change to the player’s level or deposits after they claimed does not stop an approval.

Where your site allows more than one on-going bonus, an approval is also refused while the player already holds the maximum - see Promotion Settings. The request stays Pending. Approve it after one of the player’s bonuses is finished.

If an approval is interrupted before it finishes, click Approve again. It carries on from where it stopped, so the player is never paid twice. You may be asked to wait a minute first.

Rejecting

Click Reject and enter a reason. The player sees the reason on their Bonus page.

A rejected request frees the player to claim again in the same year - for example after their birthday has been verified.

Rejecting also cancels an approval of that request that is still waiting for a second operator.

If an interrupted approval already paid the player, rejecting takes that payment back first. When it cannot be taken back, because the player has already used it, the request cannot be rejected. Approve it again to record the payment.

Once a year

Each player can receive the Birthday Bonus once per calendar year. A request that is Pending or Approved uses that year’s turn; a Rejected one does not.