Your agent balance
What it is
Section titled “What it is”Your agent balance is the cash your brand holds with the company. It funds every player deposit: when a player deposits, the money leaves your balance and lands in theirs. Bonus grants, cashback, rebate and affiliate payouts draw on it too.
It shows as the balance pill in the top bar, next to your account. Click it and choose Credit History to open the ledger of everything that has moved it — company top-ups in, player funding out.
When it runs out, players cannot deposit. That is the reason the panel warns you about it rather than leaving it on a report.
The warning banner
Section titled “The warning banner”Above every screen, a banner appears when the balance gets low. It says how much is left and why the panel is worried:
- At the current rate it runs out soon, with roughly how long that is.
- It no longer covers your largest recent deposit — your biggest players are being turned away right now.
- It is below the safe level you set (or the default, if you have not set one).
More than one can be true at once, and the banner shows all of them.
The failure is not a cliff at zero. A deposit is rejected when the balance cannot cover that one deposit, so large deposits start failing while small ones still go through. Left alone, that reaches you as scattered failures with no obvious cause — which is what the banner exists to prevent.
Ask your admin to top up. Only the company can add to your balance, and a top-up needs two admins together, so give them notice rather than waiting for it to empty.
Remind me later
Section titled “Remind me later”Remind me later quietens the banner for 1 hour, 4 hours, 12 hours or until tomorrow.
A warning that turns critical brings it straight back. Snoozing a warning never hides the critical that follows it.
The snooze is yours, on this brand. It survives signing out and back in, so you do not have to take it again every session — and it does not follow the computer to a colleague, who still sees the warning under their own login.
Setting your own warning levels
Section titled “Setting your own warning levels”Open Credit History from the balance pill. Above the ledger is Low agent balance warning levels, with two fields:
| Field | Meaning |
|---|---|
| Warn below | Below this, the banner appears as a warning. |
| Critical below | Below this, the banner appears as critical. |
Leave a field blank to use the default shown for your currency. The defaults are set for where these brands are heading rather than where they are, so a brand that has not grown into them can set its own.
The warning level must be at or above the critical level. If you set it lower you would never get a warning first — only the critical — so the screen refuses to save it.
Press Save levels. The banner re-checks itself against the new levels straight away.