Player Grouping

What it does

Organise players into loyalty tiers you can treat differently - for example giving higher tiers better rewards. This is where your loyalty tiers are defined and ordered.

A player reaches a tier by the coins they earn over a recent window - from play and deposits, at the rates on Coin Earn. Spending coins on the Lucky Wheel or in the Coin Shop never lowers a tier: the balance a player spends is not what is counted.

Which payment methods, promotions, bonuses and rebates a tier unlocks is set on those pages, not here.

Where to find it

Player -> Player Loyalty Tier

A tier’s settings

• Coins earned, headed with your coin’s name: how many coins a player must earn within the window to reach the tier. The lowest tier stays at 0, so every new player has a membership.
• Window: the number of days of earning that count, 1 to 730. Coins earned before the window no longer count toward reaching the tier.
• Valid For: how many months a player keeps the tier once reached. 0 keeps it for good. Otherwise, when the months are up, the tier is checked against the window again: a player who earned enough keeps it for another period, one who earned more moves up, and one who earned less moves down to the tier their earning reaches.
• Earn multiplier: every coin a player on this tier earns is multiplied by this, for example 1.5. 1 means no bonus.
• Extra daily spins: Lucky Wheel spins a day on top of the wheel’s own daily limit. It has no effect while the wheel has no daily limit.

When a tier changes

• A deposit moves the player up straight away when their coins already reach a higher tier.
• Once a day, every player who earned coins recently is checked, and players move up to the highest tier their earning reaches.
• The same daily check reviews the tiers whose validity has run out.

A player is never moved down for spending coins, and only moved down at the end of a tier’s validity.