Bank Blacklist

What it does

Blocks destination bank accounts from receiving withdrawals — a withdrawal-fraud control for mule and chargeback accounts. Once an account is on the list, the platform refuses to pay out to it: the block is enforced when a player adds a bank, when a player requests a withdrawal, and when staff submit or approve a manual withdrawal to that account.

Where to find it

Fraud Management -> Bank Blacklist

Common tasks

Block a bank account

1. Click ADD to open the Block Bank Account drawer.
2. Enter the Account Number (digits only, 4–32 characters).
3. Choose the Bank. Leave it on All banks to block that account number at every bank, or pick a specific bank to block only that pairing.
4. Optionally add the Account Holder name and a Note explaining why it’s blocked.
5. Click BLOCK. The account appears in the list and withdrawals to it are refused from then on.

Note

If an active entry already exists for the same account number and bank, the block is rejected as a duplicate — the account is already covered.

Remove a blocked account

1. Find the row in the list. You can filter by Account Number or Account Holder.
2. Click the remove (trash) icon in the Action column.
3. Confirm in the Remove Blacklist Entry dialog. Withdrawals to that account are allowed again.

Removing keeps the audit trail — the entry is deactivated, not erased. Only an entry that is currently blocked can be removed; if it has already been removed, the panel reports not found and nothing changes.

Reading the list

Each row shows the blocked Account Number, the Bank (or All banks), the Account Holder, the Note, and the Blocked At time. Rows are sorted with the most recently blocked first.

Tip

Grant this screen to your transaction-desk staff — the people who approve withdrawals are the ones who spot a bad payout account and need to block it on the spot. Granting the screen alone gives them the list to read; see below for the tick that lets them change it.

Who can do what

An owner can always block and remove accounts. A staff member can too, if their role carries the blacklist write permission — the seeded Manager role always does, and Finance does on brands where it was set up with it. For any other role, an owner grants it by ticking Add / edit / delete blocked accounts under Bank Blacklist in the role editor. Without it, staff can view the list but not change it.

Related

• IP Lookup
• Whitelist IP