Promotion Settings

What it does

Create and configure the promotions players can claim — the offer, who is eligible, and the wagering rules that apply before winnings can be withdrawn.

Where to find it

Promotions & Rewards -> Promotion -> Promotion Settings

How it appears to players

A promotion becomes a card on the player’s Promotions page once it is active and has artwork — upload a Desktop Image in the create or edit drawer, and optionally a Mobile Image. See Image Dimensions for the sizes to use. Without a desktop image the promotion still runs, but no card is shown.

Display order

The list on this page is in the order your player site’s Promotions page shows its cards. It also holds your program banners (rebate, cashback and affiliate) and your bonus banners, so one order covers everything on that page.

Hold the drag handle at the start of a row.
Drag the row to its new place and drop it. The order saves at once.

The player’s Promotions page then shows the cards in the new order.

A program or bonus banner is a locked row, marked Locked and “Program banner - edit in …” or “Bonus banner - edit in …”. You can drag it here, but not edit or delete it: change it on the page it names - Rebate Settings, Cashback Settings, Affiliate Settings or Bonus Settings.
A banner is listed while it is active and has an image. A bonus banner also needs its bonus to be running.
Each cashback or rebate card for one game type is its own locked row, named like Cashback - Slots: two Slots cards are two rows. It is listed only while its game type’s rule pays.
The affiliate banner shows to players only while your site’s affiliate program is on. It keeps its place in the list while it is off.
A new promotion or banner goes to the end of the list.
Dragging needs only the Promotion Settings permission, not the banner’s own settings page.

When it runs

Runs on

Runs on limits a promotion to certain days of the week — a Sunday-only bonus, or a weekend offer.

Leave it empty and the promotion runs Every day.

Create or edit the promotion.
Open Runs on and tick the days you want.
Save.

On a day it does not run, players still see the promotion in the deposit form - it just cannot be selected, exactly like a promotion whose minimum deposit they have not reached. The offer itself is unchanged; it simply is not claimable that day.

The player’s Promotions page is not day-gated at all: a Sunday-only card shows there every day of the week, with no disabled state. Only the deposit form respects Runs on.

A deposit is judged by the moment the player submits it. Someone who starts a deposit at 23:58 on Sunday and pays at 00:01 on Monday still gets the Sunday bonus.

Wagering

Turnover Multiply

Turnover Multiply is how many times the player must wager before the bonus unlocks their wallet. It is only shown on Ahead promotions.

Turnover Based On

Turnover Based On decides what that multiplier multiplies. Every promotion created before this field existed behaves as Deposit + Bonus, and that is still the default, so nothing you already run has changed.

Deposit + Bonus - the player’s whole deposit plus the bonus. A bigger deposit means more wagering, even when Max Bonus capped the bonus at the same amount.
Eligible Deposit + Bonus - only the part of the deposit the bonus was actually earned on, plus the bonus. Two players holding the same bonus owe the same wagering, whatever they deposited.
Bonus Only - the bonus alone. The player’s own money carries no wagering at all.

The difference only shows up once Max Bonus caps the bonus. On a 300% promotion capped at 300 with a 12x multiplier:

Deposit	Bonus	Deposit + Bonus	Eligible Deposit + Bonus	Bonus Only
100	300	4,800	4,800	3,600
500	300	9,600	4,800	3,600

At a deposit of 100 the cap is not reached, so the first two columns agree. At 500 the bonus is still 300, but Deposit + Bonus charges double the wagering for the same offer.

A new promotion while turnover is not finished

The On-going bonuses card on this page holds two settings. They apply to your whole site, not to one promotion.

Player can take a new promotion while turnover is not finished - off by default. While it is off, a player who still owes turnover on any bonus cannot pick a promotion on a deposit until that bonus is finished.
Maximum on-going bonuses per player - from 2 to 10, default 2. It is used only when the switch is on. A player can pick a promotion while they hold fewer unfinished bonuses than this number.

An on-going bonus is any bonus that still owes turnover - an expired one included, and whatever it came from: a promotion, a bonus code, a birthday bonus, a Lucky Wheel balance win, or a bonus staff granted by hand. Each one counts toward the maximum.

While the switch is on, the same maximum also applies to bonus codes, birthday bonuses and Lucky Wheel cash prizes, not only to promotions. A player at the maximum is told to finish a bonus first, and nothing is lost:

A bonus code is not used up. The player can redeem it after one bonus is finished.
A birthday request can still be sent. You cannot approve it while the player is at the maximum. It stays pending, and you approve it after one bonus is finished.
A Lucky Wheel spin is refused before it starts, when the wheel has a cash prize with turnover. No coins are taken and no spin is used.

A bonus you grant by hand is never refused. A bonus with no turnover is never refused either.

While the switch is off, bonus codes, birthday bonuses and Lucky Wheel prizes are not limited.

With the maximum at 2: a player holding one unfinished bonus can take a promotion on the next deposit. A player holding two cannot, until one of them is finished.

Turning the switch off does not end the bonuses players already hold. It only stops new promotions being taken on top of them.

How turnover counts with more than one bonus

Bets count toward one bonus at a time, oldest first. When a bet is larger than what the oldest bonus still needs, the rest carries over to the next one. So a player holding a bonus that needs 3,000 and another that needs 5,000 must wager 8,000 in total - not 5,000.

This order applies to every player holding more than one bonus, whether the switch is on or off.

Withdrawal stays locked until every bonus is finished.
Where bonuses limit which games can be played and the switch is on, the player can open only the games that all of their bonuses allow. If two bonuses share no game, the player can open none until one is finished or you waive it.
Each promotion keeps its own limits - per day, first deposit, minimum deposit.
A bonus the player can no longer finish stays owed and still counts toward the maximum. With a maximum of 2, a player holding one such bonus can take one new promotion. The way out is a release by hand - see Promotion Pending.

When a bet is cancelled

When a provider cancels or corrects a bet, its turnover is taken back from the same bonus the bet counted toward. If that bonus was already finished and the cancelled turnover puts it under its target, the bonus becomes active again and the player must wager the missing amount. On the player’s detail page, the Bonus and Promotion tabs mark it Active again and name the cancelled bet.

A withdrawal the player had already requested is not affected. A new withdrawal waits until the bonus is finished again.
A bonus you released by hand stays released.
For a bet older than 90 days, the turnover is taken back from the newest unfinished bonus the player already had when the bet was placed.

What the player sees

The deposit page offers promotions when your site allows it and the player is under the maximum. When promotions are locked, it says why.

The player’s Bonus page lists unfinished bonuses in the order they count, marked Counting now or Waiting.

Birthday promotions

Set Type to Birthday (staff-approved) for a bonus a player gets in their birthday month.

A birthday promotion is not attached to a deposit, so it never appears in the deposit form. The player claims it from their Bonus page, and it is paid only after staff approve the request under Birthday Requests.

The fields that matter for it:

Bonus Amount - the fixed bonus paid.
Minimum Membership - how many days the player must have been registered. Leave blank for none.
Minimum Deposit in Birthday Month - the total the player must have deposited inside their birthday month. Leave blank for none.
Turnover Multiply - multiplies the bonus only.
The game grid - which games the bonus may be played on. Leave it empty for all games.

Each player can receive it once per calendar year, and only with a birthday staff have verified against their ID.

A site runs one active birthday promotion at a time. To start a different one, deactivate the current one first.

Switching the promotion off, deleting it or letting its dates run out stops its pending requests from being approved until it runs again.

Display-only promotions

Use this for an offer staff handle by hand: a card on the Promotions page with no automatic rules behind it.

Turn on Show display-only promotions on the player site on the Display-only promotions card on this page. It is off by default, for your site only. Then set Type to Display only when you create a promotion.

The form then asks only for what shows on the site:

Title, Code, Category, Start Date and End Date, as on any promotion.
Description and a Desktop Image. The image is required here, because without it there is no card. A Mobile Image is optional.
Button text - blank shows Contact CS.
Button link - an https:// address, or a page on your site such as /contact-us. Blank opens your contact page.

What it does not do:

It credits nothing, and the player cannot claim it. It has no percentage, minimum deposit, turnover, budget, player group or game limit.
It never appears in the deposit form, and the player’s button only opens the link above.

To pay a player, staff grant the bonus by hand from the player list, which needs the Adjust balance and grant bonuses permission.

Display only is fixed once the promotion is saved. To turn one into a promotion that pays, or the other way round, create a new one.

Turning the switch off takes these cards off the site. They stay on this page, and return when you turn it back on. While it is off you cannot create a new one.

Auto-release a spent bonus

A player who has lost the bonus money cannot finish its turnover, and is shut out of new promotions until the bonus is gone. With this switch on, that bonus is released by itself once the balance is under the amount you set, the player has not played for 24 hours and has no open bet.

The switch is off by default. A site is not under this rule until someone turns it on. The card says in words whether it is on or off right now.
Release when the balance is under - the amount, in your site’s currency. The field shows the lowest and highest amount allowed.
The 24 hours of no play is fixed and cannot be changed here.
Turning the switch off stops new releases. A bonus already released stays released, and is still watched for bonus money coming back.

It is not applied to every player. See Promotion Pending for the full list of conditions, what staff see, and when a released bonus is restored.

Deposit streak

A Deposit streak promotion rewards players who keep depositing. After the set number of deposits in a row with no withdrawal between them, the player gets the Bonus Percentage of the smallest of those deposits times the number of deposits, up to the Bonus Cap, win or lose.

For example, at 10% over 3 deposits with a Bonus Cap of 30,000: deposits of 25,000, 30,000 and 40,000 pay 10% x 25,000 x 3 = 7,500. Deposits of 100,000, 150,000 and 120,000 pay 10% x 100,000 x 3 = 30,000, which the cap also allows. The smallest deposit sets the bonus, so one large deposit among small ones does not raise it.

It is off by default. Turn on Deposit-streak promotions on this page first, then choose Deposit streak as the trigger when you create the promotion. One can be active on a site at a time.

Deposits in a Row - how many deposits earn the bonus.
Bonus Percentage - what the streak pays, as a percentage of its smallest deposit times the number of deposits. Above 0, up to 100%. Under it the form shows what a streak whose smallest deposit is the minimum would pay.
Bonus Cap - the most one streak can pay.
Turnover Multiplier - the multiple of the bonus to wager before it can be withdrawn.
Minimum Deposit That Counts - smaller deposits are skipped.
Deposits made with another promotion - deposits where the player picked another promotion count toward the streak (the default), or are skipped like a deposit under the minimum.

Players do not choose this promotion in the deposit form. It is paid automatically, usually within a few minutes, of the deposit that completes the streak, and the next streak starts from zero. These rules apply:

A withdrawal ends the streak. A rejected or failed withdrawal does not, because the money came back. A withdrawal that is still waiting does, until it is rejected.
A deposit under the minimum is skipped and does not end the streak.
A deposit made with another promotion counts, unless the promotion is set to skip it. A skipped one does not end the streak.
If the player has another bonus running, the streak is kept and paid once that bonus ends.
A kept streak is rechecked for 30 days after the player’s last counted deposit. After that it pays on their next deposit.
Deposits made while the promotion or its switch was off still count once it is back on.
Only deposits made after the promotion was created and started count.

This promotion is paid from your agent float. If the float is short, the bonus waits and pays once the float is topped up.

First-deposit loss refund

A First-deposit loss refund promotion gives a new player part of their loss back if their first deposit goes badly. It pays once per player, ever.

It is off by default. Turn on First-deposit loss refunds on this page first, then choose First-deposit loss refund as the trigger when you create the promotion. One can be active on a site at a time.

Refund Percentage - the share of the loss paid back, up to 100%.
Refund Cap - the most one refund can pay.
Turnover Multiplier - the multiple of the refund to wager before it can be withdrawn.
Loss Window - how many hours after the first deposit the loss is counted. Default 24.
Minimum Loss - the smallest loss that pays, as a percent of the deposit. Default 0, which means any loss pays.
First deposit made with another promotion - whether such a deposit qualifies. Default: it does not, so the two bonuses do not stack.
Lost-It-All Balance - optional. When the balance falls under this with nothing still in play, the window ends early so the refund pays sooner.
Game Type Whose Loss Counts - only the net loss on this game type counts. Default Slots.

Players do not choose this promotion in the deposit form. These rules apply:

Only the player’s first-ever deposit counts, and only if it was made while the promotion ran: after it started and before it ended.
The window ends at the earliest of: the set hours, a second deposit, a withdrawal request, or the balance falling under the lost-it-all amount with nothing still in play.
A withdrawal request in the window cancels the refund, unless it is rejected or fails.
The refund is the set percentage of the net loss on the chosen game type in the window, capped at the deposit and at the refund cap.
It is paid automatically, with no staff approval, a few minutes after the window closes and the player has no bet still open. A bet that is refunded or voided counts as no loss. A promotion that has ended still pays the windows it opened.

This promotion is paid from your agent float. If the float is short, the refund waits and pays once the float is topped up. A refund still waiting 7 days after the window closes, for any reason, such as the float, an open bet, another running bonus or a bet history that has not caught up, is not paid.

Daily loss-back

A Daily loss-back promotion gives a player part of the day’s deposits back when they lose it all that day. It pays at most once per player per day, counted in your site’s time zone.

It is off by default. Turn on Daily loss-back on this page first, then choose Daily loss-back as the trigger when you create the promotion. One can be active on a site at a time.

Refund Percentage - the share of the day’s deposits paid back, up to 100%.
Minimum Deposits in the Day - the completed deposits of the day must add up to at least this.
Refund Cap - the most one day can pay.
Turnover Multiply - the multiple of the amount credited to wager before it can be withdrawn.
Lost-It-All Balance - required. The player has lost it all once the balance falls under this with nothing still in play.
Minimum Loss - the smallest loss that pays, as a percent of the day’s deposits. Default 0, which means any loss pays.
Deposit made with another promotion - whether such a deposit counts toward the day’s total. Default: it does not, so the two bonuses do not stack.
Game Type Whose Loss Counts - only the net loss on this game type counts. Default Slots.

For example, to run “Kalah? 50% modal kembali”: Refund Percentage 50, Minimum Deposits in the Day 25,000, Refund Cap 50,000, Turnover Multiply 10, Game Type Slots, and Lost-It-All Balance 1,000, a common meaning of losing it all; set your own. A player who deposits 40,000 in a day and loses it all on slots gets 20,000 back, with 200,000 to wager.

Players do not claim this promotion and do not choose it in the deposit form: its card on the Promotions page has no claim button. These rules apply:

Only deposits made while the promotion ran count: after it started and before it ended.
A withdrawal request that day, or after it before the day is paid, cancels the payout for that day, unless it is rejected or fails.
The payout is the set percentage of the day’s deposits, capped at the net loss on the chosen game type and at the refund cap.
It is paid automatically, with no claim and no staff approval, a few minutes after the balance runs out and the player has no bet still open. A bet that is refunded or voided counts as no loss.
A day that ends without the player losing it all pays nothing. The next day starts again from zero.
A player blocked for bonus risk is not paid.

This promotion is paid from your agent float. If the float is short, or the player has another bonus running, the payout waits and is checked again every few minutes while the balance stays where it ran out, for up to 2 days after the day ends. After that the day drops out unpaid. A deposit or a bet before it is paid, such as a reload just after midnight, also ends the wait and the day pays nothing.