Second Approval

What it does

The second-operator queue for high-value money actions. When maker-checker is switched on, releases (cashback, commission rebate, affiliate, and Coin Shop order approvals) stop executing on the spot and land here instead - a different operator has to confirm them before any money moves.

This is a safeguard: the person who requests a release can never be the person who approves it. Two staff must agree before the money leaves.

Where to find it

Transaction → Second Approval

Common tasks

Open the queue — it shows Pending requests by default. Change the Status filter to see Confirmed, Rejected, or Expired items.
Read each row: the Type of release, how many Items it covers, who Requested it, and when it Expires.
To approve, click Confirm on the row and review the dialog, then Confirm & Execute. The release runs immediately and the money moves.
To decline, click Reject, optionally add a Reason, and confirm. Nothing is released.

Who can confirm

The operator who requested a release cannot confirm it — someone else must. They can, however, Reject their own request to cancel it.
Confirming a release needs the same permission as making that release directly. If you can release cashback, you can confirm a queued cashback release.

Expiry

Each pending request has an Expires time. Once it passes, the request can no longer be confirmed — trying to do so fails and marks it Expired. Queue the release again from its source screen if it’s still needed.

Turning maker-checker on or off

The Require second-operator approval switch at the top of the screen controls whether releases queue here at all. The agent owner sees it, and so do staff whose role has Turn second approval on or off.

On — releases now wait for a second operator in this queue.
Off — releases execute immediately, as they did before.