Cashback Settings

What it does

Sets how much of a player’s net losses come back to them as cashback. There is one rule per game type, and each rule carries its own rate, period, and caps — so Slots can pay a different rate from Sports, or be switched off entirely.

The catalogue is fixed: rules are seeded for your tenant and you edit their values. You cannot add or remove rules.

A new tenant’s rules start Inactive: nothing is paid until you set a rule to Active, and an inactive rule keeps its stored rate.

Where to find it

Promotions & Rewards -> Cashback -> Cashback Settings

The page has two tabs. Rules is the payout catalogue described here. Player Banner is the advert players see; it is covered further down and changes nothing about what is paid.

Common tasks

Stay on the Rules tab and click EDIT. The drawer lists every rule at once — you edit them together and save them together.
Set Payout for each game type, as a percentage between 0 and 100. Two decimals are accepted.
Pick a Period — Daily or Weekly. For Weekly, also pick the Period Day the week closes on.
Set Min Loss Amount and Max Amount if you want a floor and a ceiling.
Set Status to Active or Inactive per rule.
Click SAVE to apply the whole set, or CANCEL to discard.

To run one rate across everything, set the same Payout on every row.

How the amount is worked out

At the end of each period, for each player and game type:

Cashback = player’s net loss × Payout %, capped at Max Amount.

A player only qualifies if their net loss for the period is above Min Loss Amount. Players who finished the period up receive nothing.

Min Loss Amount of 0 means no floor — any losing period qualifies.
Max Amount of 0 means no cap.

Period and timing

Periods close on your tenant’s own local calendar day, and the calculation runs once a day shortly after. A Weekly rule closes on the Period Day you choose; a Daily rule closes every day and ignores Period Day.

Changing a rate applies to periods that have not closed yet. It does not recalculate cashback that was already worked out.

What happens after you save

Saving does not pay anyone. When a period closes, the calculated cashback appears in Cashback Pending as a grant awaiting release. Who releases it is set by the Cashback release policy below.

Cashback release policy

The tenant owner sees this section at the bottom of the Rules tab, and so do staff whose role has Change the cashback release policy. Other staff do not.

Claimed by - Agent (the default) keeps grants with your staff; Player holds them for players to claim themselves on their loss-return page, and staff can then neither release nor reject them.
Approval (Agent only) - Manual (the default): an operator releases each grant from Cashback Pending. Auto: the system releases each grant usually within minutes of it becoming due, with no operator step.
Auto-release delay (hours) (Auto only) - each grant waits that many hours (1 to 8760) before it is paid. Leave it blank to pay as soon as the grant is calculated.

Click Save policy to apply.

Advertising cashback to players

The Player Banner tab puts cashback cards on the player’s Promotions page, under its Cashback filter. It shows one table:

All game types - one card for the whole program.
One row per game type that has an active cashback rule paying more than 0%. Game types without one are named on a grey No rule yet line under the table and never show to players.

For each row:

Click the Desktop image box and pick a picture, then do the same in the Mobile image box. Each upload saves straight away.
Turn the row On. The switch stays off until both pictures are there.

That is all a game type card needs. Its title and article are written for you from the rule - for example Cashback Slots 5% - and always show the rule’s current rate, so the card changes when the rule does. You never type the rate.

To use your own words, click Edit. Leave Title or Description empty to keep the automatic text (the form shows what it will say); anything you type is kept as typed. Other languages are set there too, once the card has a picture or has been saved. Remove banner inside Edit deletes a game type card; the rule is not changed.

The all-game-types card has no automatic text: give it a title and description under Edit. See Image Dimensions for the sizes to upload.

To show more than one card for the same game type - for example a second Slots picture - click Add another card under the game type’s name. The new card is its own row (Slots - card 2) with its own pictures, text and switch, and shows the same live rate. When a game type has more than one card, give each a title: left empty, they all show the same automatic text, and the table asks you to set one.

On Promotion Settings, each card is its own locked row (for example Cashback - Slots). Drag it to place it among your promotions.

First-Bet Bonus

A separate card below the Rules table pays a one-time 100% cashback on a player’s first Sports bet - a different rule from the period-based cashback above, and it takes no operator step after you save.

Payout - a percent field, 0-100 with two decimals.
Max Amount - a cap in your tenant’s currency.
Status - Active or Inactive. A new tenant’s card starts Inactive.

Click Save to apply. The game type is fixed to Sports and cannot be changed here: the code that actually pays the bonus reads a hardcoded Sports rule, so editing the game type in the UI would silently detach this row from what pays out.

This card only appears for tenants that have a first-bet rule seeded. If your tenant doesn’t have one yet, ask us to add it.