Finding your way around

The left menu

Everything starts from the menu on the left. It’s organised into groups (Dashboard, Transaction, Player, Support, Promotions & Rewards, CMS, Marketing, Site Settings, Security & Access, Fraud Management, Reports). Some items expand into sub-groups - for example Transaction contains a Payment Setup sub-group with the bank-account and gateway screens inside it.

Deposits and withdrawals each have their own approval queue — Deposits and Withdrawals under Transaction — so the two can be staffed separately.

You only see the items your role allows. A shorter menu than a colleague’s isn’t a bug — it means your role grants fewer screens. See Roles & permissions.

Patterns you’ll see again and again

Once you learn these, every screen feels familiar:

• List + filters. Most screens open with a table and filters above it (date range, status, search). Set the filters, then press Search — the table updates when you press it, not while you type.
• Settings vs. Pending vs. History. A programme usually has three screens: Settings to configure it, Pending for items waiting on your decision, and History for what’s already happened.
• Save buttons. Settings screens don’t save as you type — you make your changes and press Save. If you leave without saving, your changes are discarded.
• Export. Report and list screens often have an Export button that downloads the current table (with your filters applied) as a spreadsheet.
• Active / inactive toggles. Many items (banks, banners, games) have a switch that shows or hides them from players without deleting them.

On a phone or small screen

To keep the top bar from overflowing on a narrow screen, only the essentials stay visible there — the ☰ menu button, the search 🔍 icon, your balance, your account, and the 🔔 notifications bell. The language switcher, guided tour, user guide, and balance refresh move into a ⋮ (more) menu on the right; tap it to reach them. Tap 🔍 to open the search box, and the balance shows in a shortened form (for example THB 250M).

Language

The panel is available in English, Indonesian, Thai, and Lao. Switching language changes the labels you see; it does not change your data. Brand names and tracking IDs (like Google Analytics) always stay as you entered them.

Search

Use your browser’s find (Ctrl/Cmd + F) within a long table, and the search box at the top of this guide to jump straight to any screen’s page by name.

Next: Roles & permissions.