Rebate Settings

What it does

Sets how much of a player’s turnover — the total they wagered, win or lose — comes back to them as a rebate. There is one rule per game type, and each rule carries five turnover tiers, so you can pay a higher rate to players who wager more.

The catalogue is fixed: rules are seeded for your tenant and you edit their values. You cannot add or remove rules.

A new tenant’s rules start Inactive: nothing is paid until you set a rule to Active, and an inactive rule keeps its stored rate.

Rebate pays on volume wagered. Cashback pays on losses. A player can qualify for both.

Where to find it

Promotions & Rewards -> Rebate -> Rebate Settings

Note

This is not the same as Promotions & Rewards -> Bonus Code -> Bonus Settings (which sets a bonus code’s budget) or Promotions & Rewards -> Affiliate -> Affiliate Settings (which pays an upline for players they referred, not the players themselves).

The page has two tabs. Rules is the payout catalogue described here. Player Banner is the advert players see; it is covered further down and changes nothing about what is paid.

Common tasks

1. Stay on the Rules tab and click EDIT. The drawer lays out every rule and all five of its tiers as one grid — you edit them together and save them together.
2. On the game type you want, fill in Min Turnover 1: an Amount (the turnover needed to qualify) and a % (the rate paid).
3. Add higher tiers in Min Turnover 2–5 if you want the rate to climb with volume. Leave unused tiers at 0 amount and 0 %.
4. Pick a Passout By period — Daily or Weekly. For Weekly, also pick the Start Day.
5. Set a Maximal Amount if you want to cap the payout, and set Status to Active or Inactive.
6. Optionally use Studios to limit the rule to specific studios. The default, All studios, counts every studio in that game type.
7. Click SAVE to apply the whole set, or CANCEL to discard.

How the tiers work

At the end of each period, the player’s total turnover for that game type is compared against the tiers. The highest tier they reached wins, and the rebate is:

Rebate = the player’s turnover for the period × that tier’s %, capped at Maximal Amount.

The rate is applied to their whole turnover, not just the part above the threshold.

• A tier left at 0 % is treated as unused and is skipped, whatever its amount.
• A tier with a 0 amount and a real percentage qualifies on any turnover above zero — use this when you want a single flat rate with no minimum.
• Maximal Amount of 0 means no cap.
• If the player’s turnover does not reach the lowest tier, they get nothing.

Rates take two decimals, so a rate like 0.4 % is set as 0.4.

Fill the tiers in order

Fill tiers left to right with the Amounts increasing and the rates never dropping. Because the payout picks the highest-numbered tier a player qualified for — not the highest amount, and not the best rate — a ladder that dips would pay a high-volume player less than a smaller-volume player earns.

The panel will not let you save one that dips: SAVE stays disabled and the offending game types are named underneath it. Unused 0/0 slots between real tiers are fine — they are skipped, not read as a step down.

Example

To pay a flat 0.40% on slots turnover every week, on the Slots row set Min Turnover 1 to amount 0 and 0.4 %, leave tiers 2–5 at 0/0, set Passout By to Weekly, choose a Start Day, and leave Maximal Amount at 0 for no cap.

Period and timing

Periods close on your tenant’s own local calendar day, and the calculation runs once a day shortly after. A Weekly rule closes on the Start Day you choose; a Daily rule closes every day and ignores Start Day.

Changing a rate applies to periods that have not closed yet. It does not recalculate rebate that was already worked out.

What happens after you save

Saving does not pay anyone. When a period closes, the calculated rebate appears in Rebate Pending as a grant awaiting release, showing the tier the player reached. Who releases it is set by the Rebate release policy below: on Manual the money moves only when an operator releases it there, on Auto the system releases it for you.

Caution

Releasing draws on your agent balance. If it runs short, the grants that could not be paid stay pending until you top up and release them again.

Rebate release policy

The tenant owner sees this section at the bottom of the Rules tab, and so do staff whose role has Change the rebate release policy. Other staff do not.

1. Pick Approval:
   • Manual (the default) - an operator releases each grant from Rebate Pending.
   • Auto - the system releases each grant usually within minutes of it becoming due, with no operator step. The player is credited, your agent balance is charged and the player is notified exactly as if an operator had released it.
2. With Auto, optionally set Auto-release delay (hours): each grant waits in Rebate Pending that many hours (1 to 8760) before it is paid, which leaves your staff time to reject one. Leave it blank to pay as soon as the grant is calculated.
3. Click Save policy.

Switching to Auto also pays the grants already waiting in Rebate Pending - every one older than the delay - not only new ones. Review that queue before you switch.

Caution

Auto still leaves a grant in Rebate Pending for an operator to decide when:

• it was added by hand on a player’s page - those always wait for an operator;
• Second Approval is on for your tenant - no grant is released automatically while it is on;
• the player is suspended, or a fraud signal set to Block matches them while Refuse the bonus is ticked in Fraud Management;
• the grant is above its rule’s current Maximal Amount, for example because you lowered the cap after it was calculated, or its rule no longer exists;
• your agent balance cannot cover it - later runs try it again, so it pays once you top up.

A grant held for a fraud signal or for the cap stays with an operator even if the signal or the cap changes afterwards.

Advertising rebate to players

The Player Banner tab puts rebate cards on the player’s Promotions page, under its Rebate filter. It shows one table:

• All game types - one card for the whole program.
• One row per game type that has an active rebate rule paying more than 0%. Game types without one are named on a grey No rule yet line under the table and never show to players.

For each row:

1. Click the Desktop image box and pick a picture, then do the same in the Mobile image box. Each upload saves straight away.
2. Turn the row On. The switch stays off until both pictures are there.

That is all a game type card needs. Its title and article are written for you from the rule - for example Rebate Slots up to 0.75% - and always show the rule’s current rate, so the card changes when the rule does. You never type the rate. A rule whose tiers pay different rates shows as “up to” its highest rate.

To use your own words, click Edit. Leave Title or Description empty to keep the automatic text (the form shows what it will say); anything you type is kept as typed. Other languages are set there too, once the card has a picture or has been saved. Remove banner inside Edit deletes a game type card; the rule is not changed.

The all-game-types card has no automatic text: give it a title and description under Edit. See Image Dimensions for the sizes to upload.

Note

A banner pays nothing and players cannot claim it. Who gets rebate, how much, and when is decided by the Rules tab. A game type card hides by itself when its rule stops paying; the all-game-types card keeps showing until you turn it off.

To show more than one card for the same game type - for example a second Slots picture - click Add another card under the game type’s name. The new card is its own row (Slots - card 2) with its own pictures, text and switch, and shows the same live rate. When a game type has more than one card, give each a title: left empty, they all show the same automatic text, and the table asks you to set one.

On Promotion Settings, each card is its own locked row (for example Rebate - Slots). Drag it to place it among your promotions.

Related

• Rebate Pending
• Rebate History
• Cashback Settings