Auto Withdraw

What it does

When Auto Withdraw is on, a player’s withdrawal is paid out through your payment gateway straight away, without waiting for you to approve it. It only happens when the withdrawal passes every check and fits both of your limits. Everything else goes to your approval queue, the same as when Auto Withdraw is off.

It is off until you turn it on.

Where to find it

Transaction -> Payment Setup -> Withdraw Forms, in the Auto withdraw card below the admin fee card.

The agent owner can change it, and so can staff whose role has Change auto withdraw. Other staff can see it.

The two limits

You must set both limits before you can save. Each one is either an amount or Unlimited. There is no default.

Maximum per withdraw - a withdrawal above this amount goes to your approval queue. It is the full amount the player asked for, including the withdrawal fee.
Maximum per day - the total of all auto withdrawals today, for all players together. A withdrawal that would take today’s total above this amount goes to your approval queue. Each withdrawal counts at its full amount, including the withdrawal fee. The day starts at midnight in your own time zone.

The card shows how much has been auto withdrawn today.

The payment gateway

Payment gateway chooses which gateway pays auto withdrawals.

Automatic (gateway order) - the first of your gateways, in your own order, that can pay the withdrawal and is online.
One gateway - only that gateway pays. If it cannot pay a withdrawal (switched off, not online, cannot pay that bank or amount), the withdrawal goes to your approval queue, with the reason on the withdrawal. It never goes to another gateway.

The list shows your active gateways that can pay withdrawals. A gateway marked “not online” can be chosen, but pays nothing automatically until it is online again. Manual approval still lets you pick any gateway.

If the gateway’s balance is too low, an auto withdrawal either waits on that gateway and pays once the balance is topped up, or goes to your queue with the reason, depending on what the gateway reports. It never goes to another gateway by itself. Once a withdrawal is auto approved its gateway stays the same, even if you change this setting afterwards.

What still goes to your approval queue

The payout gate did not pass it. Auto Withdraw pays only a withdrawal the gate passed, so set the gate’s caps on the Payout gate card first, or nothing pays automatically. A player’s first withdrawal never passes the gate. See Withdraw Forms.
The withdrawal is over either limit.
The player is flagged by Linked Accounts, suspended, or locked, or the Linked Accounts check could not run.
The player’s bank account was disabled or blacklisted after the withdrawal was requested.
No payment gateway can pay the player’s bank or e-wallet for this amount, for example because that bank is closed for withdrawals right now, or the gateway is not online or the one you chose cannot pay it. Bank transfers you pay by hand are never automatic.
The payment gateway refuses the payout, straight away or later after first accepting it, for example because its balance is too low or the amount is over its own maximum. The reason is shown on the withdrawal.
Anything goes wrong while sending it.

A withdrawal that goes to the queue is never sent again by itself. You approve or reject it as usual. If the gateway accepted the payout and later reported it failed, you cannot send it to that same gateway again: choose another gateway, pay it by hand, or reject it.

Common tasks

Choose an amount or Unlimited for Maximum per withdraw.
Choose an amount or Unlimited for Maximum per day.
Turn the switch on and Save.

Every change is recorded in the activity log. In your withdrawal history, an auto withdrawal is marked Approved by auto withdraw.