Loyalty Program
What it does
Section titled “What it does”One screen for the whole loyalty program: which parts of it run, how much it may pay out, and what it has cost. A new brand starts with every switch off and a budget of 0, so nothing pays until you decide how much.
Where to find it
Section titled “Where to find it”Promotions & Rewards -> Loyalty -> Loyalty Program
The switches
Section titled “The switches”- Program runs coin earning (Coin Earn) and is the master switch. While it is off, the other three are off for players too, whatever they are set to.
- Tiers, Coin Shop and Lucky Wheel each run one module. You can set them while Program is off; they take effect once it is on.
Switching a module off hides it from players and stops what it pays. Coins players already hold stay in their wallets, ready for when it comes back.
The budget
Section titled “The budget”One budget covers the Coin Shop and the Lucky Wheel together: cash items, gifts and wheel prizes all count against it.
- Budget period: Daily, Weekly or Monthly. A period starts at midnight in your brand’s time zone.
- Budget cap: the most the shop and the wheel pay out together in one period. A cap of
0pays nothing; there is no unlimited setting.
A payout that would take the period’s total over the cap is refused; one that lands exactly on the cap pays. A shop order that would cross the cap cannot be bought or approved, and a wheel spin whose prize would cross it is refused without taking the player’s coins. Once the cap is reached, nothing more pays until the next period starts.
Shop auto-release threshold
Section titled “Shop auto-release threshold”A Coin Shop order worth at most this amount pays at once, with no operator. A bigger one waits in Coin Shop Approval. At 0, every order worth more than 0 waits for approval.
What the program costs
Section titled “What the program costs”The cost card shows what is saved, not what you are typing:
- This period: what the wheel and the shop have paid since the period started, their total, and the cap. A warning shows when the cap is 0 or has been reached.
- Last 30 days: what the wheel and the shop paid, their total, your players’ GGR, and the cost as a share of that GGR. A dash means the GGR could not be read, so there is no share to show.